This paper describes a way of using datamining techniques to provide more and better information to managers and to help them manipulate information knowledge and action. With three case studies from the telecommunications industry we intend to show how the datamining process highlights the useful information: quality of service management design of new services in telecommunications and the detection of disloyal customers. In conclusion the datamining process is viewed as an iteractive and interactive process of knowledge acquisition for decision- making and action involving any type of marketing data.
This paper describes a new approach to data warehousing, in focusing the data warehousing solutions on the every day needs of data end- users. This new approach is called User Information System to show the difference with other Data Warehouse Solutions. In the first part, this paper analyzes the usual data warehouse solutions mostly oriented towards data management. In the second part, this paper presents the User Information System Solution, oriented end-user, and designed by end-users of data warehouse. The specifications of this solution were from the experience of France Telecom Information System. In the last part, we describe the data users satisfaction problems.
This paper describes a computer system having quality of service data available the moment decision makers need it. To manage Quality of Service, France Telecom uses a customized system which provides decision makers with statistical information and performance indicators to evaluate quality performance, diagnose dysfunctions, analyze cause and effect relations, set forecasting goals and plan actions. This automized statistical information system contains monthly Quality of Service data related to different layers of management (regions, business units, exploitation units) during a four year period. The historical data is saved for other specific applications. The Quality of Service information system is put on line for different types of telecommunication users: executives, top managers, middle managers, front-line managers, experts and consultants.