This paper is a contribution by the WIN Network (international association gathering leading independent market research and polling firms in their respective countries), to discussions on changes in the polling industry. Drawing on feedback from one of its members (bva-group.com), which tracked the 2017 French presidential election using various sources of data (web listening, an online community, and polls collected via POP2017 public opinion platform), it also presents the results of an experiment conducted with two behavioral scientists at the Santa Fe Institute (USA). The purpose of this joint research, which was conducted during the French presidential campaign, was to better understand the factors ? particularly social bubbles ? that influence voters as well as measure the impact of fake news on public opinion.
This paper is a contribution by the WIN Network (international association gathering leading independent market research and polling firms in their respective countries), to discussions on changes in the polling industry. Drawing on feedback from one of its members (bva-group.com), which tracked the 2017 French presidential election using various sources of data (web listening, an online community, and polls collected via POP2017 public opinion platform), it also presents the results of an experiment conducted with two behavioral scientists at the Santa Fe Institute (USA). The purpose of this joint research, which was conducted during the French presidential campaign, was to better understand the factors ? particularly social bubbles ? that influence voters as well as measure the impact of fake news on public opinion.
Year 2025: customers are now craving more human care in data driven customer journeys. Envision how augmented research will take up the challenge through an imaginary discussion between a CX researcher and his virtual AI assistant, Alice.
Ethnography lies at the heart of re-inventing and promoting customer-centric services. A keystone of behavioural economics, it inspires policy makers to re-design their actions for more efficient results with easy and cheap nudges. This paper presents a French government case study that relies on the NudgeLab approach to promote the use of digital tax administration. In this presentation guidelines on the best use of nudge design for optimal ROI are proposed, whether for public or private enterprises.
Ethnography lies at the heart of re-inventing and promoting customer-centric services. A keystone of behavioural economics, it inspires policy makers to re-design their actions for more efficient results with easy and cheap nudges. This paper presents a French government case study that relies on the NudgeLab approach to promote the use of digital tax administration. In this presentation guidelines on the best use of nudge design for optimal ROI are proposed, whether for public or private enterprises.
This paper discusses innovation process performance in FMCG and blind spots in the classical research sequence. Using case studies, it demonstrates how a combination of relevant 'touch and feel' stimuli and behavioral research techniques can help solve the paradox of early testing of 'the real thing' in a 'real context' with a product that does not yet exist. It reviews 'design thinking' good practices that have helped Kraft deliver successful innovations with shorter time-to-market, thanks to 360° shopper-user understanding.