In 2015, PayPal stood on the brink of a new and exciting future as it parted company with eBay and prepared its new independence and launch on NASDAQ. In light of this, the brand sought to redefine itself in the context of a highly dynamic and competitive marketplace. Firefish partnered with PayPal in an innovative research project that delivered new and compelling insight as to how the brand could address the unmet needs of 5 billion people across the world who were being underserved my money and financial services. This paper picks up the story of what happened after the research and how the insight inspired the senior PayPal team and prompted a diverse and successful marketing campaign.
In 2015, PayPal stood on the brink of a new and exciting future as it parted company with eBay and prepared its new independence and launch on NASDAQ. In light of this, the brand sought to redefine itself in the context of a highly dynamic and competitive marketplace. Firefish partnered with PayPal in an innovative research project that delivered new and compelling insight as to how the brand could address the unmet needs of 5 billion people across the world who were being underserved my money and financial services. This paper picks up the story of what happened after the research and how the insight inspired the senior PayPal team and prompted a diverse and successful marketing campaign.
Traditional interviewing is heavily reliant on recall and reporting accuracy by a subject. New technology such as wearable lifelogging camera technology allows ethnographic information to be captured passively and over long periods of time. This passive capture information creates a more pure, detailed and accurate record of what happens in people's lives than has been available to researchers in the past. The exploration and analysis of this new data set creates great opportunities for client innovation against a template of existing behaviour and unmet needs that was previously much more difficult to access and use.
Traditional interviewing is heavily reliant on recall and reporting accuracy by a subject. New technology such as wearable lifelogging camera technology allows ethnographic information to be captured passively and over long periods of time. This passive capture information creates a more pure, detailed and accurate record of what happens in people's lives than has been available to researchers in the past. The exploration and analysis of this new data set creates great opportunities for client innovation against a template of existing behaviour and unmet needs that was previously much more difficult to access and use.