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Buckle and McKee (1994a, June 15). Unusual bedfellows. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/unusual-bedfellows
Kräh, H. (1992a, June 15). Market research for mergers and acquisitions. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/market-research-for-mergers-and-acquisitions
Riley and Knott (1992a, June 15). Through the eyes of the customer. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/through-the-eyes-of-the-customer
Alda, F. S. (1992a, June 15). Added value products. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/added-value-products
Marr and Prendergast (1992a, June 15). Home banking versus personal banking in the retail market. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/home-banking-versus-personal-banking-in-the-retail-market
Perrien and Ricard (1992a, June 15). Managerial implications of relationship banking. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/managerial-implications-of-relationship-banking
Flack, M. (1992a, June 15). Small business banking. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/small-business-banking
Paltschik and Storbacka (1992a, June 15). Monitoring the customer base to achieve profitability. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/monitoring-the-customer-base-to-achieve-profitability
Standen and Castellani (1992a, June 15). Customer satisfaction management in the banking sector. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/customer-satisfaction-management-in-the-banking-sector