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Sethi, Hammer, Czeisler and O'Dwyer-Duggan (2021a, May 06). The key trends changing the face of market research in 2021. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-key-trends-changing-the-face-of-market-research-in-2021
Blades, D'Abreu, DiGregorio and Arora (2021a, March 03). Beyond CX, experience driven marketing. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/beyond-cx-experience-driven-marketing
Temkin, B. (2020a, October 29). Customer experience: Where it's been and where it's heading. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/customer-experience-where-it-s-been-and-where-it-s-heading