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Hesse , W. (1986a, June 15). The self-service bank (German). ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-self-service-bank-german-
Baker, M. W. (1985a, June 15). Using research to measure the quality of corporate banking services . ANA - ESOMAR. Retrieved September 27, 2024, from
Morello, G. (1985a, June 15). Quality, financial services and research. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/quality-financial-services-and-research
Babeau, A. (1985a, June 15). Quality in production and distribution of financial products and services . ANA - ESOMAR. Retrieved September 27, 2024, from
Babeau, A. (1985a, February 01). Quality in production and distribution of financial products and services (French). ANA - ESOMAR. Retrieved September 27, 2024, from
Doeblin and Doeblin (1985a, February 01). On changing roles and relations in German corporate banking. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/on-changing-roles-and-relations-in-german-corporate-banking
Kalafatelis, E. (1985a, February 01). Getting close to the customer in the life insurance industry. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/getting-close-to-the-customer-in-the-life-insurance-industry
Todd, P. P. (1985a, February 01). Automation and the quality of services. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/automation-and-the-quality-of-services
Laidlaw and Willis (1985a, February 01). The language barrier. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-language-barrier