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Kallm, J. (1993a, June 15). Quality standards. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/quality-standards
White and Banks (1993a, June 15). Royal Mail's customer perception and satisfaction index (CPSI). ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/royal-mail-s-customer-perception-and-satisfaction-index-cpsi-
Mutz, Greig and Howell (1993a, June 15). Customer, dealer and employee satisfaction. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/customer-dealer-and-employee-satisfaction
Pregesbauer and Bretschneider (1993a, June 15). Gambling. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/gambling
de Vos, A. D. (1993a, June 15). Satisfied clients. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/satisfied-clients
Unholzer, G. (1993a, June 15). Quality and quality standards. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/quality-and-quality-standards
Crosby, L. A. (1992a, September 01). Toward a common verbal scale of perceived quality. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/toward-a-common-verbal-scale-of-perceived-quality
Bachelet, D. (1992a, September 01). Measuring satisfaction (French). ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/measuring-satisfaction-french-
Bachelet, D. (1992a, September 01). Measuring satisfaction . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/measuring-satisfaction-