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Ferguson and Phillips (1985a, February 01). The development and implementation of a customer-based system for measuring the quality of service provided by a banking institution. ANA - ESOMAR. Retrieved September 27, 2024, from
Goodyear, M. (1984a, June 15). Getting it done . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/getting-it-done-
Mather , M. R. (1984a, June 15). An automated system of collecting point of sale information from record stores. ANA - ESOMAR. Retrieved September 27, 2024, from
Potter, B. J. (1984a, June 15). Media planning in New Zealand. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/media-planning-in-new-zealand
Dean, S. (1984a, January 25). Multinational meetings and a user-friendly computer-based information system. ANA - ESOMAR. Retrieved September 27, 2024, from
van den Heuvel, R. R. (1983a, November 02). Optimizing the product line. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/optimizing-the-product-line
Pugnet, A. (1983a, June 15). Videotex: A new means of service and communication (French). ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/videotex-a-new-means-of-service-and-communication-french-
Biggs, H. (1983a, June 15). FARMSTAT. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/farmstat
Pugnet, A. (1983a, June 15). Videotex: A new means of service and communication . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/videotex-a-new-means-of-service-and-communication-