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Filho et al. (2001a, May 01). Static and dynamic models in clients satisfaction studies . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/static-and-dynamic-models-in-clients-satisfaction-studies-
Filho et al. (2001a, May 01). Static and dynamic models in client satisfaction studies (Portuguese). ANA - ESOMAR. Retrieved September 27, 2024, from