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van Bekkum and Stienstra (2013a, November 20). The beauty and the beast. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-beauty-and-the-beast-8101
Smith and Osta (2012a, September 13). In 2030 the best market researcher in the organisation will be the CEO!. ANA - ESOMAR. Retrieved September 27, 2024, from
Lajka, J. (2012a, March 26). Next please - Online game for bank tellers. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/next-please---online-game-for-bank-tellers
Polok, Cias and Opalski (2012a, March 26). Why customers are loyal. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/why-customers-are-loyal
Ghosh and Khalil (2009a, June 15). The banking shopper . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-banking-shopper-
Ghosh and Khalil (2009a, March 04). The banking shopper. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-banking-shopper
Nuttall and Dent (2008a, June 15). Between a rock and a hard place . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/between-a-rock-and-a-hard-place-
Jack and Burnside (2005a, November 13). Money, money, money. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/money-money-money
Moskowitz, Gofman, Ma and Marcus (2005a, March 13). Up to speed . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/up-to-speed-