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Kung, A. (2002a, December 01). Building a truly customer-centric CRM model. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/building-a-truly-customer-centric-crm-model
Russo and Troiano (2000a, November 01). Keep your hands off my wallet until you get into my life. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/keep-your-hands-off-my-wallet-until-you-get-into-my-life
Trabak, A. (2000a, September 01). The rise and power of online communities in the network economy . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-rise-and-power-of-online-communities-in-the-network-economy-
Nagata, S. (1997a, June 15). The renaissance of Chateau Lagrange. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-renaissance-of-chateau-lagrange
Jamieson, D. (1997a, June 15). The new face of marketing. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-new-face-of-marketing
Richards, T. (1997a, June 15). Buying loyalty VS. building commitment developing. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/buying-loyalty-vs-building-commitment-developing
Falk and Schmidt (1997a, June 15). The impact of new media on the communication process. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-impact-of-new-media-on-the-communication-process
Hoekstra and Huizingh (1996a, November 01). The lifetime value concept . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-lifetime-value-concept-
Swinnen and Vanhoof (1996a, November 01). Attribute importance . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/attribute-importance-