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Dornach and Meyer (1996a, May 01). Customer satisfaction . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/customer-satisfaction-
Tassi and Le Moal (1995a, July 01). Valorisation of individual data from 75000 mediametrie. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/valorisation-of-individual-data-from-75000-mediametrie
Dunning, W. A. (1995a, June 15). There's no need to re-invent the wheel. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/there-s-no-need-to-re-invent-the-wheel
Dorjahn, R. V. (1995a, June 15). Streamlining the front end of the product development process. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/streamlining-the-front-end-of-the-product-development-process
Sá Lucas, L. (1995a, May 01). A 2E2N approach to customer satisfaction surveys. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/a-2e2n-approach-to-customer-satisfaction-surveys
Lagendijk, P. (1994a, June 15). Insurance brokers and their clients. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/insurance-brokers-and-their-clients
Schiavone, N. P. (1994a, May 01). Quality methods, quality results! . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/quality-methods-quality-results-
Walker, S. (1993a, September 01). The role of staff research in total quality management. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-role-of-staff-research-in-total-quality-management
Mutz, Greig and Howell (1993a, June 15). Customer, dealer and employee satisfaction. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/customer-dealer-and-employee-satisfaction