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Judson, E. (1993a, September 01). Quality without tears. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/quality-without-tears
Eilertsen and Djupvik (1993a, September 01). Customer satisfaction monitoring to understand the market: Norwegian telecom. ANA - ESOMAR. Retrieved September 27, 2024, from
Munzinger, U. (1993a, September 01). The contribution of strategic market research to the development of successful brand and communication strategies. ANA - ESOMAR. Retrieved September 27, 2024, from
Auliard, O. (1993a, September 01). Caruso (French). ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/caruso-french-
Weitz, Silber and Johnston (1993a, September 01). The path to BS 5750. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-path-to-bs-5750
Hansen and Andersen (1993a, September 01). The creativity factor as an important variable in the understanding of campaign effect. ANA - ESOMAR. Retrieved September 27, 2024, from
Hall and Mesure (1993a, September 01). Implementing internal customer satisfaction measurement within a market research agency. ANA - ESOMAR. Retrieved September 27, 2024, from
Stubbs, R. J. (1993a, September 01). ISO 9000. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/iso-9000
Saint-Paul and Dreyfus (1993a, September 01). Quality evaluation in social services. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/quality-evaluation-in-social-services