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Aurich, Alcedo, Moiguer, Iocco and Cura (2020a, October 19). Havanna Reinvention. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/havanna-reinvention
Lage and Russi (2020a, October 19). From customer satisfaction to customer experience. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/from-customer-satisfaction-to-customer-experience-11623
Maldonado and Bonnet (2020a, October 19). Artificial Intelligence in Telecom. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/artificial-intelligence-in-telecom-11629
Lage, Gomes and Russi (2020a, October 19). From customer satisfaction to customer experience. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/from-customer-satisfaction-to-customer-experience
Morse, Gallart and Fránek (2020a, October 19). Across the rainbow. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/across-the-rainbow
Luck and Sage (2020a, October 19). Gender, race and power in AI. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/gender-race-and-power-in-ai-11630