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, A. (2016a, December 01). Revue Française du Marketing (Décembre 2016). ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/revue-fran-aise-du-marketing-d-cembre-2016-
Deere and Masood Ali Khan (2015a, June 15). Addressing the missing link for enhanced customer experience. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/addressing-the-missing-link-for-enhanced-customer-experience
Zijlstra and van Keulen (2014a, September 10). Innovation in customer feedback. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/innovation-in-customer-feedback-8344
Milne and Baker (2014a, September 10). Inspiring Action at O2. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/inspiring-action-at-o2-8346
van Keulen and Zijlstra (2014a, June 15). Innovation in customer feedback. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/innovation-in-customer-feedback
Baker and Milne (2014a, June 15). Inspiring action at O2. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/inspiring-action-at-o2
Gordon, Leonardo, Setyorini and Stirling (2014a, June 15). Happy shoppers. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/happy-shoppers
Gordon, Stirling, Setyorini and Leonardo (2014a, May 13). Happy shoppers. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/happy-shoppers-8137
, A. (2013a, April 01). Revue Française du Marketing (Avril 2013). ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/revue-fran-aise-du-marketing-avril-2013-