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Harms, Freile and Zörnig (2018a, November 11). AI meets CX. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/ai-meets-cx
Schmidt and Winkler (2016a, June 15). User experience- Testing in the digital age. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/user-experience--testing-in-the-digital-age