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Brown and Perrott (1992a, June 15). Performance monitors to aid business decision making. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/performance-monitors-to-aid-business-decision-making
van Herk, M. (1992a, June 15). Towards a new market era. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/towards-a-new-market-era
Power, J. D. (1992a, June 15). US trends in customer satisfaction and distribution. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/us-trends-in-customer-satisfaction-and-distribution
Barrett and Bertolotti (1992a, June 15). Brand evaluation. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/brand-evaluation
Suntook and Szymanska (1992a, June 15). From customer service research to TQM. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/from-customer-service-research-to-tqm
van der Veld and Borgmeijer (1987a, September 01). Corporate image purchasing analysis. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/corporate-image-purchasing-analysis