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Jain, R. (2019a, June 27). Implementing The new generation of customer experience (CX) analytics. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/implementing-the-new-generation-of-customer-experience-cx-analytics
Ingram, C. (2019a, May 22). Optimising ROI on social media. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/optimising-roi-on-social-media
Wong, Leung and Li (2019a, May 22). Redefining active listening . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/redefining-active-listening-
Giudici, P. (2019a, April 09). Leading digital transformation! (Spanish). ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/leading-digital-transformation-spanish-
Takahira and Naser (2019a, April 08). The research game-changer (Portuguese). ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-research-game-changer-portuguese-
Ochoa and Frattini (2018a, December 13). The value of machine learning in privacy. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-value-of-machine-learning-in-privacy-9514
Marchuk, Biel, Bilgram and Worning Løgstrup Jensen (2018a, November 11). Standing on the shoulders of giants. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/standing-on-the-shoulders-of-giants-9485
Harms, Freile and Zörnig (2018a, November 11). AI meets CX. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/ai-meets-cx
Marchuk and Biel (2018a, November 11). Standing on the shoulders of giants. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/standing-on-the-shoulders-of-giants