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Haba and Idzik (2012a, November 10). A ton of data and an ounce of emotion. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/a-ton-of-data-and-an-ounce-of-emotion-10878
Lajka, J. (2012a, June 15). Next Please: Online game for bank tellers. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/next-please-online-game-for-bank-tellers