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Anderson and Chen (2006a, October 08). Web mining . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/web-mining-
Friedrichsen, Ray and Perroud (2006a, October 08). Improving the travel experience. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/improving-the-travel-experience
Wen Pan and Bos (2006a, October 08). Behaviour and attitudes of Chinese tourists. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/behaviour-and-attitudes-of-chinese-tourists
Garlick, R. (2006a, October 08). The myth of service recovery. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-myth-of-service-recovery
Morton and Mamela (2006a, October 08). Leveraging customer panels for business success. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/leveraging-customer-panels-for-business-success
Magaw and Melanson (2006a, October 08). Measuring word of mouth. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/measuring-word-of-mouth
Holt, Jenkins and Gardner (2006a, October 08). What guests want from a hotel. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/what-guests-want-from-a-hotel
Romo and Roqueñà (2006a, October 08). Idleness, leisure and free time. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/idleness-leisure-and-free-time
Passikoff, R. (2006a, October 08). The importance of first contact. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-importance-of-first-contact