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de Keyser, J. (1985a, June 15). Opening remarks (French) . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/opening-remarks-french-
Babeau, A. (1985a, June 15). Quality in production and distribution of financial products and services . ANA - ESOMAR. Retrieved September 27, 2024, from
de Keyser, J. (1985a, June 15). Opening remarks . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/opening-remarks-
Gaudissart, E. (1985a, February 03). Electronic payment in Belgium: In search of a competitive equilibrium. ANA - ESOMAR. Retrieved September 27, 2024, from
Flack, M. (1985a, February 01). Service quality in corporate markets. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/service-quality-in-corporate-markets
Babeau, A. (1985a, February 01). Quality in production and distribution of financial products and services (French). ANA - ESOMAR. Retrieved September 27, 2024, from
Greenway and Southgate (1985a, February 01). Quality of service in the branch. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/quality-of-service-in-the-branch
Ferguson and Phillips (1985a, February 01). The development and implementation of a customer-based system for measuring the quality of service provided by a banking institution. ANA - ESOMAR. Retrieved September 27, 2024, from
Merigó , E. (1985a, February 01). Competition with other sector: A global strategy . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/competition-with-other-sector-a-global-strategy-