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Weitz, Silber and Johnston (1993a, September 01). The path to BS 5750. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-path-to-bs-5750
Brown, D. (1993a, September 01). The effect of TQM on research- and vice versa. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-effect-of-tqm-on-research--and-vice-versa
Callingham and Smith (1993a, September 01). Why the drive for quality?. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/why-the-drive-for-quality-
Jones, S. L. (1993a, June 15). Self discovery. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/self-discovery
Biel, A. L. (1992a, September 01). Anticipating expectations. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/anticipating-expectations
Suntook and Szymanska (1992a, June 15). From customer service research to TQM. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/from-customer-service-research-to-tqm
Roederer, B. (1990a, June 15). Socio-cultural trends and how they affect the public's reactions to art museums. ANA - ESOMAR. Retrieved September 27, 2024, from
van Ham, K. (1990a, June 15). European quality management in perspective. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/european-quality-management-in-perspective