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Roberts, M. (2019a, September 08). Using technology to drive commercial opportunities at F1 races. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/using-technology-to-drive-commercial-opportunities-at-f1-races
Mercer and Cordell (2018a, September 23). Unifying measures of customer experience and satisfaction. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/unifying-measures-of-customer-experience-and-satisfaction-9425
Filho et al. (2001a, May 01). Static and dynamic models in clients satisfaction studies . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/static-and-dynamic-models-in-clients-satisfaction-studies-
Filho et al. (2001a, May 01). Static and dynamic models in client satisfaction studies (Portuguese). ANA - ESOMAR. Retrieved September 27, 2024, from
Mackenzie and Clerinx (2001a, April 01). Strategic market segmentation. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/strategic-market-segmentation
Crosby, L. A. (1991a, September 08). An assessment of the state of customer satisfaction measurement research. ANA - ESOMAR. Retrieved September 27, 2024, from
De Tremerie, J. (1990a, June 15). Qualitative research as a supplier of relevant and applicable action models. ANA - ESOMAR. Retrieved September 27, 2024, from
Porter and Swift (1987a, June 15). Creating a service culture. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/creating-a-service-culture
Morris and van der Reis (1980a, September 01). The transferability of rating scale techniques to an African population. ANA - ESOMAR. Retrieved September 27, 2024, from