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Crosby, L. A. (1991a, September 08). An assessment of the state of customer satisfaction measurement research. ANA - ESOMAR. Retrieved September 27, 2024, from
Nava, C. (1991a, June 15). Setting the table in Italy. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/setting-the-table-in-italy
Götze, S. (1991a, June 15). The attitude-behaviour relation. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-attitude-behaviour-relation
O'Neill and Stewart (1991a, June 15). Leisure futures. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/leisure-futures
Jeavons and Ross (1990a, June 15). All of the people all of the time: Using advanced autodialer technology with CATI software . ANA - ESOMAR. Retrieved September 27, 2024, from
Godfrey and Wilkinson (1990a, June 15). Predicting the sales potential of new products . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/predicting-the-sales-potential-of-new-products-
Motte and Schapira (1990a, June 15). From hearing it said to seeing it done. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/from-hearing-it-said-to-seeing-it-done
Kraushar, P. M. (1990a, June 15). New product development . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/new-product-development-
Bartos , R. (1990a, January 01). Qualitative research. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/qualitative-research