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Towliat and Warnecke (2002a, October 20). Beyond the hype. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/beyond-the-hype
Shrivastava and Rajan (2002a, October 20). What value do customers attach to instant news?. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/what-value-do-customers-attach-to-instant-news-
Pacholski and Retzer (2002a, October 20). Scoring, segmenting and characterizing telecom costumers on the basis of attitudinal loyalty . ANA - ESOMAR. Retrieved September 27, 2024, from
Aamli, B. A. (2002a, October 20). Increasing telecom revenue through mobile centrex in the Norwegian business market. ANA - ESOMAR. Retrieved September 27, 2024, from
Thalberg, S. (2002a, October 20). Is the future wireless? . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/is-the-future-wireless-
Gergátz, Törõcsik and Szûcs (2002a, October 20). Special features of the telecom industry. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/special-features-of-the-telecom-industry
Hughes and Perez-Prada (2002a, March 17). Using customer perceptions . ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/using-customer-perceptions-
Mosicheva and Folomeeva (2001a, September 23). How to retain the image of a leader in changing business environment. ANA - ESOMAR. Retrieved September 27, 2024, from
Connell and Engelvuori (1999a, September 01). Using customer opinions to improve operations of a multinational company . ANA - ESOMAR. Retrieved September 27, 2024, from