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Hall and Mesure (1993a, September 01). Implementing internal customer satisfaction measurement within a market research agency. ANA - ESOMAR. Retrieved September 27, 2024, from
Stubbs, R. J. (1993a, September 01). ISO 9000. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/iso-9000
Polesz, T. B. (1993a, September 01). The assessment of communication quality. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-assessment-of-communication-quality
Dexter and Smith (1993a, September 01). Quality in market research. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/quality-in-market-research
O'Dwyer and Al-Bassam (1993a, June 15). My problem is your problem. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/my-problem-is-your-problem
Cragg, A. (1993a, June 15). Information and stimulation. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/information-and-stimulation
Eaton and Blackall (1993a, June 15). Customer service research for the inland revenue. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/customer-service-research-for-the-inland-revenue
Auty, S. (1993a, June 15). Using conjoint analysis to explore industrial marketing opportunities. ANA - ESOMAR. Retrieved September 27, 2024, from
Smith, A. (1993a, June 15). Promoting media advertising against promotion spending. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/promoting-media-advertising-against-promotion-spending