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Baker, M. W. (1985a, June 15). Using research to measure the quality of corporate banking services . ANA - ESOMAR. Retrieved September 27, 2024, from
Morello, G. (1985a, June 15). Quality, financial services and research. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/quality-financial-services-and-research
Babeau, A. (1985a, June 15). Quality in production and distribution of financial products and services . ANA - ESOMAR. Retrieved September 27, 2024, from
Sandgren, G. (1985a, February 01). Research on perceptions of quality of service among clients and branch personnel . ANA - ESOMAR. Retrieved September 27, 2024, from
Flack, M. (1985a, February 01). Service quality in corporate markets. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/service-quality-in-corporate-markets
Babeau, A. (1985a, February 01). Quality in production and distribution of financial products and services (French). ANA - ESOMAR. Retrieved September 27, 2024, from
Greenway and Southgate (1985a, February 01). Quality of service in the branch. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/quality-of-service-in-the-branch
Ferguson and Phillips (1985a, February 01). The development and implementation of a customer-based system for measuring the quality of service provided by a banking institution. ANA - ESOMAR. Retrieved September 27, 2024, from
Boehling, W. H. (1985a, February 01). Banking on quality. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/banking-on-quality