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Garlick, R. (2006a, October 08). The myth of service recovery. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-myth-of-service-recovery
Morton and Mamela (2006a, October 08). Leveraging customer panels for business success. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/leveraging-customer-panels-for-business-success
Magaw and Melanson (2006a, October 08). Measuring word of mouth. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/measuring-word-of-mouth
Holt, Jenkins and Gardner (2006a, October 08). What guests want from a hotel. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/what-guests-want-from-a-hotel
Romo and Roqueñà (2006a, October 08). Idleness, leisure and free time. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/idleness-leisure-and-free-time
Passikoff, R. (2006a, October 08). The importance of first contact. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/the-importance-of-first-contact
Ottaviani and Romano (2006a, October 08). Innovation in cruise ship entertainment. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/innovation-in-cruise-ship-entertainment
Gibbons-Barry, Hofman and Moshier (2006a, October 08). Transforming leisure with ethnography. ANA - ESOMAR. Retrieved September 27, 2024, from
https://ana.esomar.org/documents/transforming-leisure-with-ethnography
Conen, Z. (2006a, October 08). Building a hotel brand: How a business class hotel discovered its brand. ANA - ESOMAR. Retrieved September 27, 2024, from