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Research reports

Mystery shopping studies (Spanish)

The aim of the Mystery Shopping study is to assist professionals in improving customer service, offering information on the operations and the quality of the service provided. The Mystery Shopping studios can include from simple observations point of...

Catalogue: ESOMAR Codes And Guidelines
Author: ESOMAR B.V.
June 15, 2015
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Citation

B.V., E. (2015a, June 15). Mystery shopping studies (Spanish). ANA - ESOMAR. Retrieved April 24, 2024, from


https://ana.esomar.org/documents/mystery-shopping-studies-spanish-


Research reports

Mystery shopping studies

The purpose of mystery shopping studies is to help focus the attention of business management on customer service improvement by providing information on the operations and the quality of service it is providing.Mystery shopping studies can comprise...

Catalogue: ESOMAR Codes And Guidelines
Author: ESOMAR B.V.
June 15, 2005
×

Citation

B.V., E. (2005a, June 15). Mystery shopping studies. ANA - ESOMAR. Retrieved April 24, 2024, from


https://ana.esomar.org/documents/mystery-shopping-studies


Research reports

Attitudes towards opticians and spectacles

The research reported here was carried out forP. A.Management Consultants Ltd., on behalf ofa consortium of spectacle-frame manufacturerswith the intention that the research shouldform the basis for a series of seminars to beconducted among...

Catalogue: CRAM/Peter Cooper Archive Collection
Author: CRAM/Peter Cooper Archive
September 1, 1972
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Citation

, C. (1972a, September 01). Attitudes towards opticians and spectacles. ANA - ESOMAR. Retrieved April 24, 2024, from


https://ana.esomar.org/documents/attitudes-towards-opticians-and-spectacles