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Porter and Swift (1987a, June 15). Creating a service culture. ANA - ESOMAR. Retrieved April 19, 2024, from
https://ana.esomar.org/documents/creating-a-service-culture
Lammers, E. W. (1986a, June 15). Dutch savings bank on their way to a national identity. ANA - ESOMAR. Retrieved April 19, 2024, from
https://ana.esomar.org/documents/dutch-savings-bank-on-their-way-to-a-national-identity
Hesse , W. (1986a, June 15). The self-service bank. ANA - ESOMAR. Retrieved April 19, 2024, from
https://ana.esomar.org/documents/the-self-service-bank
Hesse , W. (1986a, June 15). The self-service bank (German). ANA - ESOMAR. Retrieved April 19, 2024, from
https://ana.esomar.org/documents/the-self-service-bank-german-
Pfleiderer, R. (1986a, June 15). The acceptance of 'electronic banking' services by private customers (German). ANA - ESOMAR. Retrieved April 19, 2024, from
Pfleiderer, R. (1986a, June 15). The acceptance of 'electronic banking' services by private customers. ANA - ESOMAR. Retrieved April 19, 2024, from
https://ana.esomar.org/documents/the-acceptance-of-electronic-banking-services-by-private-customers
Tisler and Alós (1986a, June 15). The predictive value of qualitative research. ANA - ESOMAR. Retrieved April 19, 2024, from
https://ana.esomar.org/documents/the-predictive-value-of-qualitative-research
Horlait, P. (1985a, June 15). Changes in corporate market requirements . ANA - ESOMAR. Retrieved April 19, 2024, from
https://ana.esomar.org/documents/changes-in-corporate-market-requirements-
Gaudissart, E. (1985a, June 15). Electronic payment in Belgium: In search of a competitive equilibrium (French). ANA - ESOMAR. Retrieved April 19, 2024, from