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D'Abreu, Torres, DiGregorio and Baxendale (2020a, October 19). Monetising NPS to drive investments in CX. ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/monetising-nps-to-drive-investments-in-cx
Fillingame, J. (2020a, October 19). Sustainable tourism . ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/sustainable-tourism-
Picazo Lutton, Steinhart and Summers (2020a, June 18). Social change today: Q&A session. ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/social-change-today-q-a-session
Summers, J. (2020a, June 18). How Booking.com is trying to better cater to LGBTQAI+ travelers . ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/how-booking-com-is-trying-to-better-cater-to-lgbtqai-travelers-
Donnellan, Roy and Liu (2019a, September 08). Micro-moments that matter: How to effectively target Chinese travellers. ANA - ESOMAR. Retrieved December 10, 2024, from
Levesley, Phillips and Ifrim (2019a, July 12). Revolutionising the way we research emotion. ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/revolutionising-the-way-we-research-emotion
Gómez and Fernández (2018a, September 23). Country branding. ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/country-branding
Fernández and Gómez (2018a, May 14). Country branding (Spanish). ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/country-branding-spanish-
Garritano and Tavares (2018a, March 15). Redesigning a brand tracker. ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/redesigning-a-brand-tracker