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Research papers

Quality service

The paper describes a piece of research that has been coordinated by Eurisko, on behalf of Ferrari. The study was aimed at measuring customers’ satisfaction with the treatment they receive at the dealerships, during the purchase and the after...

Catalogue: Seminar 1996: Building Brand Identity In The Auto Industry
Authors: Claudio Bosio, Beatrice Cito Filomarino
Company: GfK
June 15, 1996
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Citation

Bosio and Filomarino (1996a, June 15). Quality service. ANA - ESOMAR. Retrieved December 08, 2023, from


https://ana.esomar.org/documents/quality-service


Research papers

Clues to a new housing concept suited for the over 50's

The paper is divided into three parts. The first part highlights the socio-demographic dynamics experienced by the over 50s in Italy during the last 30 years and the direction of future trends, that view remarkable changes both in quantitative and...

Catalogue: Seminar 1991: The Over 50's In The 90's
Author: Beatrice Cito Filomarino
Company: GfK
June 15, 1991
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Citation

Filomarino, B. C. (1991a, June 15). Clues to a new housing concept suited for the over 50's. ANA - ESOMAR. Retrieved December 08, 2023, from


https://ana.esomar.org/documents/clues-to-a-new-housing-concept-suited-for-the-over-50-s