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Lage and Russi (2020a, October 19). From customer satisfaction to customer experience. ANA - ESOMAR. Retrieved February 11, 2025, from
https://ana.esomar.org/documents/from-customer-satisfaction-to-customer-experience-11623
Reimann and Buckler (2019a, September 08). Can social listening replace surveys?. ANA - ESOMAR. Retrieved February 11, 2025, from
https://ana.esomar.org/documents/can-social-listening-replace-surveys--10702
Inman and Bennett (2019a, September 08). Live lens: Getting closer to consumers. ANA - ESOMAR. Retrieved February 11, 2025, from
https://ana.esomar.org/documents/live-lens-getting-closer-to-consumers
Porcari and Scolnic (2019a, April 08). The challenge of a global brand in unstable times (Spanish). ANA - ESOMAR. Retrieved February 11, 2025, from
https://ana.esomar.org/documents/the-challenge-of-a-global-brand-in-unstable-times-spanish-