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McNeil and Carpenter (1994a, June 15). Is customer satisfaction really reflected in traditional customer satisfaction measures?. ANA - ESOMAR. Retrieved February 08, 2025, from
Peel and Johnston (1994a, June 15). Mystery shopping it volume products making the channel accountable. ANA - ESOMAR. Retrieved February 08, 2025, from
https://ana.esomar.org/documents/mystery-shopping-it-volume-products-making-the-channel-accountable
Buckle and McKee (1994a, June 15). Unusual bedfellows. ANA - ESOMAR. Retrieved February 08, 2025, from
https://ana.esomar.org/documents/unusual-bedfellows
Sondervan and Schalekamp (1991a, June 15). Mystery shopper research. ANA - ESOMAR. Retrieved February 08, 2025, from
https://ana.esomar.org/documents/mystery-shopper-research
van Leeuwen, R. H. (1985a, February 01). Mystery shoppers research . ANA - ESOMAR. Retrieved February 08, 2025, from
https://ana.esomar.org/documents/mystery-shoppers-research-