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van Keulen and Zijlstra (2014a, June 15). Innovation in customer feedback. ANA - ESOMAR. Retrieved February 07, 2025, from
https://ana.esomar.org/documents/innovation-in-customer-feedback
Haba and Idzik (2012a, November 10). A ton of data and an ounce of emotion. ANA - ESOMAR. Retrieved February 07, 2025, from
https://ana.esomar.org/documents/a-ton-of-data-and-an-ounce-of-emotion-10878