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Webinars

Customer experience: Where it's been and where it's heading

As organizations improve their Customer Experience (CX) capabilities through better skills and technology, the nature of CX is changing. While collecting survey feedback had been a primary focus for CX programs, organizations are more acutely...

Catalogue: Webinars 2020
Author: Bruce Temkin
Company: Qualtrics XM Institute
October 29, 2020
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Citation

Temkin, B. (2020a, October 29). Customer experience: Where it's been and where it's heading. ANA - ESOMAR. Retrieved October 10, 2024, from


https://ana.esomar.org/documents/customer-experience-where-it-s-been-and-where-it-s-heading


Webinars

Informing the business with secondary data

In this webinar session, powered by ESOMAR in collaboration with the University of Georgia, and Market Research Institute International (MRII), you will benefit from 3 high-impact takeaways:1. Understand how the business assesses...

Catalogue: Webinars 2020
Author: Jeffrey Hunter
April 21, 2020
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Citation

Hunter, J. (2020a, April 21). Informing the business with secondary data. ANA - ESOMAR. Retrieved October 10, 2024, from


https://ana.esomar.org/documents/informing-the-business-with-secondary-data


Webinars

The future of work (Session 2)

Advances in technologies including robotics, artificial intelligence (AI), sensors and 3-D printing have the potential to both create and eliminate job opportunities for workers in every industry. For example, new technologies are creating entirely...

Catalogue: Webinars 2018
Authors: Gina Pingitore, Nicole Mitchell
Company: Research Now SSI
February 27, 2018
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Citation

Pingitore and Mitchell (2018a, February 27). The future of work (Session 2). ANA - ESOMAR. Retrieved October 10, 2024, from


https://ana.esomar.org/documents/the-future-of-work-session-2-


Webinars

The future of work (Session 1)

Advances in technologies including robotics, artificial intelligence (AI), sensors and 3-D printing have the potential to both create and eliminate job opportunities for workers in every industry. For example, new technologies are creating entirely...

Catalogue: Webinars 2018
Authors: Gina Pingitore, Nicole Mitchell
Company: Research Now SSI
February 27, 2018
×

Citation

Pingitore and Mitchell (2018a, February 27). The future of work (Session 1). ANA - ESOMAR. Retrieved October 10, 2024, from


https://ana.esomar.org/documents/the-future-of-work-session-1-


Webinars

12 steps to be GDPR fit (Part 2)

Only one year left before Europe's General Data Protection Regulations comes into force. This massive legislation address all organisations collecting and using personal data originating from the EU. With fines of up to 4% of annual global turnover...

Catalogue: Webinars 2017
Author: Kim Smouter-Umans
December 28, 2017
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Citation

Smouter-Umans, K. (2017a, December 28). 12 steps to be GDPR fit (Part 2). ANA - ESOMAR. Retrieved October 10, 2024, from


https://ana.esomar.org/documents/12-steps-to-be-gdpr-fit-part-2-


Webinars

12 steps to be GDPR fit (Part 1)

Only one year left before Europe's General Data Protection Regulations comes into force. This massive legislation address all organisations collecting and using personal data originating from the EU. With fines of up to 4% of annual global turnover...

Catalogue: Webinars 2017
Author: Kim Smouter-Umans
December 28, 2017
×

Citation

Smouter-Umans, K. (2017a, December 28). 12 steps to be GDPR fit (Part 1). ANA - ESOMAR. Retrieved October 10, 2024, from


https://ana.esomar.org/documents/12-steps-to-be-gdpr-fit-part-1-


Webinars

Flash news: EU-US Safe Harbour ends

Join us in this special Government Affairs Matters Flash News webinar looking at the court decision and analysing the impact it will have on market research agencies and their clients. We’ll debunk the myths and talk about the actual impact this...

Catalogue: Webinars 2015
Authors: Kim Smouter-Umans, Howard Fienberg, Alexander Singewald, Michelle Goddard, Abby Devine
June 15, 2015
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Citation

Smouter-Umans, Fienberg, Singewald, Goddard and Devine (2015a, June 15). Flash news: EU-US Safe Harbour ends . ANA - ESOMAR. Retrieved October 10, 2024, from


https://ana.esomar.org/documents/flash-news-eu-us-safe-harbour-ends-