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Lamba, R. (2020a, November 02). The new face of customer experience. ANA - ESOMAR. Retrieved November 02, 2024, from
https://ana.esomar.org/documents/the-new-face-of-customer-experience
D'Abreu, Torres, DiGregorio and Baxendale (2020a, October 19). Monetising NPS to drive investments in CX. ANA - ESOMAR. Retrieved November 02, 2024, from
https://ana.esomar.org/documents/monetising-nps-to-drive-investments-in-cx
Simmenauer and Mezerette (2019a, November 10). Gen Z: Some like it old. ANA - ESOMAR. Retrieved November 02, 2024, from
https://ana.esomar.org/documents/gen-z-some-like-it-old
Ikawa and Sheykhetov (2019a, November 10). The alchemical marriage of Big Data and Qual. ANA - ESOMAR. Retrieved November 02, 2024, from
https://ana.esomar.org/documents/the-alchemical-marriage-of-big-data-and-qual