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Arora and Pall (2020a, November 02). Anecdotal evidence for CX/UX. ANA - ESOMAR. Retrieved February 15, 2025, from
https://ana.esomar.org/documents/anecdotal-evidence-for-cx-ux-11646
Maldonado and Bonnet (2020a, October 19). Artificial Intelligence in Telecom. ANA - ESOMAR. Retrieved February 15, 2025, from
https://ana.esomar.org/documents/artificial-intelligence-in-telecom-11629
Evans, D. (2020a, September 14). The new brand-perception battleground. ANA - ESOMAR. Retrieved February 15, 2025, from
https://ana.esomar.org/documents/the-new-brand-perception-battleground
Jain, R. (2020a, June 11). A pain in the inbox? Not anymore. ANA - ESOMAR. Retrieved February 15, 2025, from
https://ana.esomar.org/documents/a-pain-in-the-inbox-not-anymore
Jain, R. (2019a, June 27). Implementing The new generation of customer experience (CX) analytics. ANA - ESOMAR. Retrieved February 15, 2025, from
https://ana.esomar.org/documents/implementing-the-new-generation-of-customer-experience-cx-analytics
Mercer and Cordell (2018a, September 23). Unifying measures of customer experience and satisfaction. ANA - ESOMAR. Retrieved February 15, 2025, from
https://ana.esomar.org/documents/unifying-measures-of-customer-experience-and-satisfaction
Bordenave, R. (2017a, November 27). Alice in customerland. ANA - ESOMAR. Retrieved February 15, 2025, from
https://ana.esomar.org/documents/alice-in-customerland-9173