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van Kesteren, G. (1982a, June 15). Study of attitudes and motivation of staff, particularly those who come into direct contact with customers. ANA - ESOMAR. Retrieved January 29, 2023, from
van Kesteren, G. (1982a, June 15). Study of attitudes and motivation of staff, particularly those who come into direct contact with customers (French). ANA - ESOMAR. Retrieved January 29, 2023, from
van Kesteren and Maringe (1988a, June 15). The European up-scale consumers...Ready to use the services of foreign banks. ANA - ESOMAR. Retrieved January 29, 2023, from