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Pinnell, J. (2003a, February 23). Improving healthcare marketing through market segmentation and targeting . ANA - ESOMAR. Retrieved October 04, 2024, from
Pinnell, J. (2003a, January 26). Customer relationships- Manage, measure or just understand? . ANA - ESOMAR. Retrieved October 04, 2024, from
https://ana.esomar.org/documents/customer-relationships--manage-measure-or-just-understand-