You searched for: ""

View company listing on ESOMAR Directory

ANA has found 12135 results for you, in 165 ms.
Didn’t find what you were looking for? Try the Advanced Search!

Research papers

Service quality in corporate markets

Marketing research is playing an increasingly important role in corporate financial markets in the 1980's and is helping in the formulation of marketing strategy, in new product development and in advertising creative development and campaign...

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Author: Mervyn Flack
February 1, 1985
×

Citation

Flack, M. (1985a, February 01). Service quality in corporate markets. ANA - ESOMAR. Retrieved June 17, 2025, from


https://ana.esomar.org/documents/service-quality-in-corporate-markets


Research papers

Mystery shoppers research

Mystery Shoppers Research records the actually observed behaviour contrary to other research which records behaviour afterwards. This type of research is a combination of field-experiment, observation-method and survey-research. In practice this...

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Author: Rob H.M. van Leeuwen
February 1, 1985
×

Citation

van Leeuwen, R. H. (1985a, February 01). Mystery shoppers research . ANA - ESOMAR. Retrieved June 17, 2025, from


https://ana.esomar.org/documents/mystery-shoppers-research-


Research papers

Quality in production and distribution of financial products and services (French)

Two evolutions make the development and use of the concept duality in the production and distribution of financial services particularly necessary. The first is that the extension of and innovations in the financial Sector are already encountering...

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Author: Andre Babeau
February 1, 1985
×

Citation

Babeau, A. (1985a, February 01). Quality in production and distribution of financial products and services (French). ANA - ESOMAR. Retrieved June 17, 2025, from


https://ana.esomar.org/documents/quality-in-production-and-distribution-of-financial-products-and-services-french-


Research papers

Quality of service in the branch

The paper describes a study undertaken to define and measure the quality of branch service in the TSB, perceived from the viewpoints of both customers and staff.

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Authors: Gillian S. Greenway, Peter W. Southgate
February 1, 1985
×

Citation

Greenway and Southgate (1985a, February 01). Quality of service in the branch. ANA - ESOMAR. Retrieved June 17, 2025, from


https://ana.esomar.org/documents/quality-of-service-in-the-branch


Research papers

The development and implementation of a customer-based system for measuring the quality of service provided by a banking institution

South Africans perceive all major banks as offering the same range of products. Hence, one of the few areas for differentiation between banks, is the quality of service each provides. Traditionally, however, banks have emphasised technical skills and...

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Authors: Gus Ferguson, Trevor Phillips
February 1, 1985
×

Citation

Ferguson and Phillips (1985a, February 01). The development and implementation of a customer-based system for measuring the quality of service provided by a banking institution. ANA - ESOMAR. Retrieved June 17, 2025, from


https://ana.esomar.org/documents/the-development-and-implementation-of-a-customer-based-system-for-measuring-the-quality-of-service-provided-by-a-banking-institution


Research papers

On changing roles and relations in German corporate banking

Corporate banking in Germany is going to go through some important changes: 1. Corporations will be less loyal to banks: the lead bank concept will be gradually lose its importance; 2. Profit margins in corporate banking will decline even further...

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Authors: Renate Doeblin, Jürgen Doeblin
February 1, 1985
×

Citation

Doeblin and Doeblin (1985a, February 01). On changing roles and relations in German corporate banking. ANA - ESOMAR. Retrieved June 17, 2025, from


https://ana.esomar.org/documents/on-changing-roles-and-relations-in-german-corporate-banking


Research papers

Banking on quality

Quality Management in Banking, as well as other financial industries, is increasingly being recognized for its strategic importance in meeting today's intense competitive pressures for high quality of service, greater productivity, at reduced costs....

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Author: Walter H Boehling
February 1, 1985
×

Citation

Boehling, W. H. (1985a, February 01). Banking on quality. ANA - ESOMAR. Retrieved June 17, 2025, from


https://ana.esomar.org/documents/banking-on-quality


Research papers

Bank staff

Bank marketing activity, certainly in the UK, has accelerated in the last decade from a trickle to a flood. The competitive pressures among the banks and from other organisations, notably building societies, have led to a profusion of new products...

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Author: Roger J. Stubbs
February 1, 1985
×

Citation

Stubbs, R. J. (1985a, February 01). Bank staff . ANA - ESOMAR. Retrieved June 17, 2025, from


https://ana.esomar.org/documents/bank-staff-


Research papers

Competition with other sector: A global strategy

In a highly regulated industry such as banking, competition from other sectors is something that you first try to avoid by regulation, making it legally impossible for those sectors to enter the fields traditionally reserved to banking.

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Author: Eduardo Merigó
February 1, 1985
×

Citation

Merigó , E. (1985a, February 01). Competition with other sector: A global strategy . ANA - ESOMAR. Retrieved June 17, 2025, from


https://ana.esomar.org/documents/competition-with-other-sector-a-global-strategy-