Author: "Clifford Alexander Young

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Research papers

Static and dynamic models in clients satisfaction studies

Catalogue: Latin America 2001
Date: May 1, 2001
Authors: Nelson Acar Filho, Armando Carradore, Sueli Daffre Carvalho, Mário Mattos, Clifford Alexander Young, Michael Paul Zeitlin

Research papers

Static and dynamic models in client satisfaction studies (Portuguese)

Catalogue: Latin America 2001
Date: May 1, 2001
Authors: Nelson Acar Filho, Armando Carradore, Sueli Daffre Carvalho, Mário Mattos, Clifford Alexander Young, Michael Paul Zeitlin