Our industry is driven by the promise of understanding people: whether through analytics or interviews, the insights that truly capture how people think and behave are the foundation of our work. In 2020, it has become even more important to understand not just how and what people are doing, but to really engage with their experiences, backgrounds and livelihoods. This panel will involve three-to-four speakers who can help us to understand the benefits-and the necessity-of research that embodies diversity, inclusivity, equity and equality. Listen to the discussion unfold to find out what brands and agencies alike must be considering moving forward, and learn about subsequent sessions that can help create actionable frameworks to become more aligned with the values of the people you research.
In 2015, PayPal stood on the brink of a new and exciting future as it parted company with eBay and prepared its new independence and launch on NASDAQ. In light of this, the brand sought to redefine itself in the context of a highly dynamic and competitive marketplace. Firefish partnered with PayPal in an innovative research project that delivered new and compelling insight as to how the brand could address the unmet needs of 5 billion people across the world who were being underserved my money and financial services. This paper picks up the story of what happened after the research and how the insight inspired the senior PayPal team and prompted a diverse and successful marketing campaign.
In 2015, PayPal stood on the brink of a new and exciting future as it parted company with eBay and prepared its new independence and launch on NASDAQ. In light of this, the brand sought to redefine itself in the context of a highly dynamic and competitive marketplace. Firefish partnered with PayPal in an innovative research project that delivered new and compelling insight as to how the brand could address the unmet needs of 5 billion people across the world who were being underserved my money and financial services. This paper picks up the story of what happened after the research and how the insight inspired the senior PayPal team and prompted a diverse and successful marketing campaign.