The paper sets out the broad processes involved in globalisation especially in the communications and media domains. While there are global changes happening there remain massive disparities in uptake and availability between markets. Equally large-scale differences exist within each market. The futura.com study based in the United Kingdom is designed to look at the impact of change using a panel-based design and multiple measures of different forms of change - technological personal social national. This approach has allowed a complex segmentation analysis based around peopleâs attitudes to change to be undertaken. The results of this social segmentation show that this is an efficient and meaningful means of discriminating between different groups of people in terms of their attitudes behaviour and beliefs. This approach to researching changing markets is ideally suited to multi- country studies.