Author: "Thomas Liehr

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Research papers

No successful CRM without MRC

Catalogue: ESOMAR Customer Relationship Management Conference 2002
Company: Kantar
Date: March 17, 2002
Author: Thomas Liehr

Research papers

Using neural networks to put customer satisfaction data into action

Catalogue: ESOMAR Congress 1997: Learning From The Future
Company: Burke, Inc.
Date: September 1, 1997
Authors: Klaus Stadtler, Thomas Liehr