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Dittrich, W. (1995a, June 15). Increasing revenues in furniture sales by increasing customer retention. ANA - ESOMAR. Retrieved September 26, 2024, from
Ehrenberg and Stern (1995a, June 01). Evaluating and forecasting prescribing. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/evaluating-and-forecasting-prescribing
Sá Lucas, L. (1995a, May 01). A 2E2N approach to customer satisfaction surveys. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/a-2e2n-approach-to-customer-satisfaction-surveys
Rosati, D. K. (1995a, April 01). Market transformation after five years. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/market-transformation-after-five-years
McNeil and Carpenter (1994a, June 15). Is customer satisfaction really reflected in traditional customer satisfaction measures?. ANA - ESOMAR. Retrieved September 26, 2024, from
Peel and Johnston (1994a, June 15). Mystery shopping it volume products making the channel accountable. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/mystery-shopping-it-volume-products-making-the-channel-accountable
Booth and Kelly (1992a, June 15). Sic transit gloria. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/sic-transit-gloria
Said, H. S. (1992a, June 15). The pharmaceutical business in the Middle East. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/the-pharmaceutical-business-in-the-middle-east
Flack, M. (1992a, June 15). Small business banking. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/small-business-banking