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Walters, D. (1989a, June 15). Customer service as a component of retailing strategy. ANA - ESOMAR. Retrieved September 21, 2024, from
https://ana.esomar.org/documents/customer-service-as-a-component-of-retailing-strategy
Mostyn and Walters (1977a, November 01). Getting back to basics. ANA - ESOMAR. Retrieved September 21, 2024, from
https://ana.esomar.org/documents/getting-back-to-basics
Walters, D. (1975a, August 01). Researching the effects of out of stock. ANA - ESOMAR. Retrieved September 21, 2024, from
https://ana.esomar.org/documents/researching-the-effects-of-out-of-stock