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Hothum and Spintig (1998a, September 01). Customer satisfaction research . ANA - ESOMAR. Retrieved September 23, 2024, from
https://ana.esomar.org/documents/customer-satisfaction-research-
Bliesch and Hothum (1996a, September 01). ISO 9000 . ANA - ESOMAR. Retrieved September 23, 2024, from
https://ana.esomar.org/documents/iso-9000-