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Cherbosque, Hernandez and Momney (2005a, October 23). The effectiveness of customer satisfaction measurements. ANA - ESOMAR. Retrieved August 04, 2024, from
https://ana.esomar.org/documents/the-effectiveness-of-customer-satisfaction-measurements
Neira and Cohen (2005a, October 23). Satisfied with your customer analysis methods?. ANA - ESOMAR. Retrieved August 04, 2024, from
https://ana.esomar.org/documents/satisfied-with-your-customer-analysis-methods-
Schellekens, Otker, Heutink and van Leeuwen (2005a, September 21). True loyalty. ANA - ESOMAR. Retrieved August 04, 2024, from
https://ana.esomar.org/documents/true-loyalty
Blair, A. (2005a, February 01). Global customer satisfaction monitoring. ANA - ESOMAR. Retrieved August 04, 2024, from
https://ana.esomar.org/documents/global-customer-satisfaction-monitoring
D'Souza and Rao (2005a, February 01). Implementing the paradigm shift from satisfaction to loyalty. ANA - ESOMAR. Retrieved August 04, 2024, from
https://ana.esomar.org/documents/implementing-the-paradigm-shift-from-satisfaction-to-loyalty
Hartman and Boerma (2004a, November 07). Satisfaction matters. ANA - ESOMAR. Retrieved August 04, 2024, from
https://ana.esomar.org/documents/satisfaction-matters
Ray, Gotteland and Casacci (2004a, October 10). How to measure the asymmetric relationship between attribute-level performance and overall satisfaction?. ANA - ESOMAR. Retrieved August 04, 2024, from
Kik and van Doorn (2004a, September 19). Development and implementation of the commercial performance audit. ANA - ESOMAR. Retrieved August 04, 2024, from
https://ana.esomar.org/documents/development-and-implementation-of-the-commercial-performance-audit
Rietberg and Bird (2004a, September 19). Product relevance as basis for market defragmentation and strategic decision-making. ANA - ESOMAR. Retrieved August 04, 2024, from