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Marr and Prendergast (1992a, June 15). Home banking versus personal banking in the retail market. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/home-banking-versus-personal-banking-in-the-retail-market
Perrien and Ricard (1992a, June 15). Managerial implications of relationship banking. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/managerial-implications-of-relationship-banking
Flack, M. (1992a, June 15). Small business banking. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/small-business-banking
Paltschik and Storbacka (1992a, June 15). Monitoring the customer base to achieve profitability. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/monitoring-the-customer-base-to-achieve-profitability
Standen and Castellani (1992a, June 15). Customer satisfaction management in the banking sector. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/customer-satisfaction-management-in-the-banking-sector
Ortega, E. (1991a, May 05). Application of the EPI method to the image determination. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/application-of-the-epi-method-to-the-image-determination
Ortega, E. (1991a, May 05). Application of the EPI method to the image determination (Spanish). ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/application-of-the-epi-method-to-the-image-determination-spanish-
de Keyser, J. (1990a, June 15). Generale bank in the 1990s. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/generale-bank-in-the-1990s
Hernandez, A. (1990a, June 15). New products and services delivery system in banking. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/new-products-and-services-delivery-system-in-banking